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About hotel - Wing Hotel Kualanamu Airport, Deli Serdang (Regency)

Experience Comfort and Convenience at Wing Hotel Kualanamu Airport

Strategically located just a 10-minute drive from Kualanamu International Airport (KNO), Wing Hotel is the premier choice for transit and business travelers seeking a seamless stay in North Sumatra. We pride ourselves on providing ultimate convenience, offering a complimentary scheduled airport shuttle to ensure you never miss a flight.

Our hotel features modern, air-conditioned rooms equipped with high-speed Wi-Fi, flat-screen TVs, and plush bedding for a restful night. Guests can enjoy a variety of local and international flavors at our on-site restaurant, maintain their routine in our fitness center, or utilize our versatile meeting rooms for professional needs. Situated within the "Hub Kualanamu" commercial area, you are just steps away from various dining and retail options, making Wing Hotel your perfect gateway to the region.

Famous Spots Nearby:

Pantai Cermin Theme Park: A popular beach and waterpark destination for families (approx. 30-40 mins away).
The Great Mosque of Deli Serdang: A stunning architectural landmark in the capital of the regency.
Medan City Center: Easily accessible via the Railink airport train for those wanting to explore Maimun Palace or Tjong A Fie Mansion.
Hub Kualanamu: An integrated commercial area right at your doorstep featuring popular fast-food outlets and cafes.

Terms of stay

Welcome to Wing Hotel Kualanamu Airport. To ensure a safe, comfortable, and pleasant experience for all our guests, we have established the following Terms of Stay. By confirming your reservation and staying at our property, you agree to comply with these policies. These terms govern the use of our rooms, facilities, and complimentary services, including our airport shuttle. We recommend reviewing these guidelines to ensure your transit or visit to North Sumatra is as seamless as possible.

Check-in

14:00

Check-out

12:00

Booking cancellation

At Wing Hotel Kualanamu Airport, we strive to provide flexibility for our guests. However, because we are a high-demand transit hotel, we have established the following terms for cancellations:

1. Cancellation Terms & Penalties

Standard Window: To avoid penalties, cancellations must be made at least 24 hours prior to your scheduled arrival date (Local Hotel Time).
Late Cancellation Penalty: Any cancellation made less than 24 hours before arrival will incur a penalty charge equivalent to the cost of the first night’s stay.

2. How to Cancel Your Booking

The steps to cancel depend on how you originally made your reservation:

A. If you booked directly via our Website:

Via Confirmation Email: Open your original booking confirmation email and click on the "Cancel Reservation" or "Manage Booking" link. Follow the prompts to complete the process.
Via Contact: Alternatively, you may contact our reservations team directly via phone or email (please have your booking ID ready).
- Phone: [Insert Hotel Phone Number]
- Email: [Insert Hotel Email Address]

B. If you booked via Third-Party Platforms (e.g., Traveloka, Agoda, Booking.com):

Use the Platform: You must process your cancellation directly through the website or app where you made the booking.
Policy Check: Please note that third-party platforms may have their own specific cancellation terms.
Note: Wing Hotel Kualanamu Airport cannot manually cancel or refund reservations made through external providers; the process must be initiated by the guest on the respective platform.

Cancellation policy

We understand that travel plans can change. To provide the best service to all our transit guests, Wing Hotel Kualanamu Airport applies the following cancellation policy:

Standard Cancellation: To avoid any charges, cancellations must be made at least 24 hours prior to your scheduled arrival date (Local Hotel Time / WIB).
Late Cancellation Penalty: Any cancellation made less than 24 hours before the arrival date will incur a penalty charge equivalent to the cost of the first night’s stay (including applicable taxes).

Third-Party Bookings (Online Travel Agencies)
For reservations made through third-party websites, online travel agencies (such as Traveloka, Agoda, Booking.com, Expedia), or travel agents:

Modification & Cancellation: All requests to change or cancel these bookings must be made directly through the original platform where the booking was made.
Policy Variations: Please note that third-party terms and conditions may differ from the hotel’s direct policy. Wing Hotel Kualanamu Airport cannot directly process refunds or cancellations for bookings made via external platforms.
Validation: The hotel will only honor cancellations once they are officially updated in our system by the third-party provider.